Since the Telus tech told me this was a known issue when I first called, I asked him if there was a forum post, twitter status, or any information about this apparent system wide problem on the website (this would be handy to share with our business clients). Restart Outlook - He said sometimes this is all people had to do.Sometimes by re-submitting the mail settings the issue would go away. Go into Account settings ensure that the incoming mail server is (not ), make sure outgoing mail server is, and finally click 'test settings' even if you didn't have to change anything.He then went on to say that there was a couple of things we could try in Outlook that would potentially solve the problem. The Telus CSR explained that the issue does not affect webmail and recommended our client use webmail instead of Outlook (wow). I contacted Telus the following day (October 20) to report the issue and the Telus technician was already aware of the problem, stating that he had several customers call the previous day to report the issue and it was escalated to the Telus Network team. This particular instance of the problem occurred on Octobut this is not the first time. Before you read on you should verify that your Telus password is correct by logging into Telus Webmail. If you are reading this you probably have a e-mail and your Outlook or other mail client is constantly asking for your Telus password every time you click on send/receive. Need Help? If you are unable to get Telus Support for your issue you can e-mail for advice or call me for advice or paid support at (780) 284-6622 Update: This month Telus switched to Gmail Services, for more information on this change, please view this article: See this recent article if you are having trouble accessing your e-mail since the Google mail change.

Telus email setup for outlook